1. WITHDRAWAL TIME

The return policy of the seller, whose products are sold on our website (hereinafter, the “Seller”), lasts 14 days. If 14 days have passed since we received your order, unfortunately we cannot offer you a refund and you are no longer entitled to request a return.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period ends fourteen days after the day on which you or a third party designated by you, who is not the carrier, have physically taken possession of the good or the last good, if it is a contract relating to on several goods that the consumer ordered with a single order and which are delivered separately. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

In order to benefit from a return, the item in your order must be in the same condition in which you received it, never worn or used, with the tags and in its original packaging. You will also need to provide proof of purchase (such as a copy of the receipt) for the item you wish to return.

To initiate a return, you can contact us at contact@palongo.com

If your return request is accepted by the Seller, we will send you a return label along with instructions on how and where you should send the package. Items returned without a prior return request within the specified time period will not be accepted.

You can contact us for any questions regarding returns at the following address contact@palongo.com

2. RETURN PROCEDURE

In order to exercise your right of withdrawal, you must inform Palongo of your decision to withdraw from this contract by means of a clear declaration (for example by e-mail) to the following address contact@palongo.com . You can use the withdrawal form template, but it is not obligatory.

You will have to pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you get a refund, return shipping costs will be deducted from the refund.

Depending on where you live, it may take some time before you receive your exchanged item.

If you are shipping an item valued over $75, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you are returning.

3. RETURN POLICY

To meet the cancellation deadline, you simply need to send your communication regarding the exercise of the right of cancellation before the cancellation period expires.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

DAMAGED ITEMS AND ISSUES WITH YOUR ORDER

You must check your order upon receipt and contact us immediately in the event that the item delivered is faulty, damaged or different from what you ordered.

This will allow us to assess the problem and use our best efforts to resolve it as quickly as possible.

ITEMS THAT CANNOT BE RETURNED

As an exception to point 1 above, certain types of items cannot be returned.

Cannot be returned and therefore refunded:
• perishable goods (such as food, flowers or plants);
• personalized products (such as special orders or bespoke items);
personal care items (such as cosmetics).
• dangerous materials and products, liquids, gases or flammable products.

Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.

Finally, sale items (if applicable) and gift vouchers cannot be returned either. Unfortunately, we cannot accept products that are offered as part of an exclusive 50% off campaign.

TRADES

The Seller does not offer an exchange service for items ordered on our website.

If you wish to purchase an item different from that which was ordered, we advise you to place a new order and return the item which is not suitable.

4. WITHDRAWAL FORM

If you wish to return an item and it meets the conditions, please contact our customer service, request and download the Palongo return form, fill it out and send it to us by email with proof that you actually purchased the item. produced here. Once your request has been received, we will send you confirmation and acceptance of your right of withdrawal and we will give you the steps to return your products to our warehouse. The withdrawal form is not obligatory.

5. RETURN OF PRODUCTS

To process a return, you must provide us with a receipt or proof of purchase. After contacting us by email, you will receive a returns address to which you can return your products. Return costs are the responsibility of the consumer.

6. REFUND

If you revoke this contract, we have paid you all payments we have received from you, including the costs of delivery (except for additional costs resulting from the fact that you have chosen a type of delivery other than delivery cheapest standard offered by us), immediately and in any case no later than fourteen days from the day on which we receive notification of your cancellation of this contract.

Refunds (if applicable)
We undertake to inform you as soon as the Seller has received and inspected your returned order. We will let you know whether or not your refund due to this return has been approved by the Seller. In the event that the Seller approves your refund request, you will automatically transfer the price paid for the returned item(s) to the same account as that linked to your original payment method. Please note that the processing of reimbursements by banking establishments and various payment organizations is linked to their own deadlines and which we are not able to control.

Once we have received and inspected the returned item, we will send you an email confirming that we have received it. We will also notify you of our decision to approve or deny your request.

If your request is approved, your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment within a specified time period.

We will make the refund using the same payment method you used for the original transaction, unless you have expressly agreed on a different payment method; in any case, you will not incur any costs following the reimbursement. We may withhold reimbursement until we have received the personalized goods or until you have provided proof that you have shipped the personalized goods, whichever is earlier.

Late or Missing Refunds (if applicable) If you have not yet received your refund, please check your bank account first. Then contact your credit card issuer as there may be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@palongo.com


Sale items (if applicable)
Only regular priced items are eligible for a refund. Unfortunately, sold out items cannot be refunded.

Exchange (if applicable)
We will only exchange an item if it is defective or damaged. In this case, if you wish to exchange it for the same item, please send us an email to contact@palongo.com

Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the recipient chose to receive the item first and give it to you later, we will send them a refund and they will know you have returned the item.